Got Questions?
Call us 24/7 at:
(Tel / WhatsApp). + 81 90 6070 8999
Frequently
Asked Questions
Welcome to our FAQ section! We are delighted to provide you with
comprehensive answers to common queries about our services. Whether you
are new to the industry or a seasoned professional, we aim to address your
concerns and ensure clarity on how we operate. From purchasing to shipping,
dismantling to payment methods, we are here to guide you through every
step of the process.
If you don’t find the information you need here, feel free to reach out to us
directly.
How can I import used car parts through your company if I'm new to this?
To begin importing used car parts with us, you have two straightforward
options. If you’re able to visit Japan, we offer personalized assistance to help you purchase vehicles directly from auctions. This way, you have full control over your selections, and we’re here to support you throughout the entire process. Alternatively, if you prefer remote arrangements, simply send us an
email outlining your specific needs. Our team will then meticulously evaluate your requirements and propose the most competitive quote for your order.
Communication is key to our collaboration, so don’t hesitate to reach out and
discuss your used automotive parts inquiries with us via email.
Can I easily find the right car in Japan?
Absolutely! We have an extensive inventory comprising all makes and models,
including foreign brands like Benz, BMW, and many others. While Japanese
vehicles typically feature right-hand drive configurations, foreign models are available in both right-hand drive and left-hand drive options. This diversity
ensures that you can easily find the perfect car to meet your needs and preferences.
What kind of dismantling services do you offer?
We provide both half cuts and full dismantling options for cars. Recognizing that each client has unique requirements, we tailor our services to suit your
specific needs. We understand that you know your business best, so you can make informed decisions while we take care of the entire process seamlessly, ensuring a hassle-free experience for you.
How many cars do I need to purchase to fill a 40ft container?
The quantity of cars required depends on various factors such as the type of
dismantling and the size of the vehicles involved. For instance, in Georgia
(Poti Port), clients typically import whole cars without dismantling. A popular choice is the Toyota Alphard, which can accommodate two whole cars per 40ft container.
In the UK, half-cut cars are commonly requested, ranging from small to large
sizes. Depending on the vehicle’s dimensions, we can load approximately 16 to 18 front half cuts along with rear assembly parts and suspensions into a single container.
For clients in regions like Russia, the Baltic States, Arabian countries, South
America, and the Caribbean, who opt for complete dismantling, we can fit
around 38 to 40 vehicles into a 40ft container, maximizing efficiency and
space utilization for shipping.
How can I make payments to your company?
If you’re visiting Japan, there’s no need for upfront payments. We assist you in
purchasing vehicles from auctions without charging any fees. You directly pay
the auction for your chosen vehicles and settle the transportation fees with
the car transporter to deliver your vehicles to our yard. We’ll then invoice you for the dismantling, packing, vanning, and shipping costs to your destination.
For overseas orders, we’ll send you an invoice detailing the expenses from
purchasing to transportation, dismantling, packing, vanning, and shipping. Once you’ve made the payment, we’ll promptly begin the necessary work on
your order.
How long does the entire process take from purchasing to complete dismantling, packing, and shipping?
Our efficient team ensures a swift turnaround. Generally, it takes
approximately two weeks for the purchasing phase, followed by one week for
dismantling, and then another week for shipping and documentation. In
total, you can expect the entire process to be completed in roughly one
month.
Whether you opt to visit Japan personally or entrust the process entirely to us,
rest assured, we’ll have everything finalized within one month to meet your
requirements.
Are there any limitations on the locations from which you accept orders?
No, we are open to conducting business with clients from all destinations
worldwide.
What are your business hours?
Our operating hours are from 9:00 am to 7:00 pm, Monday through Friday.
Please note that we are closed on Saturdays and Sundays. However, we do
remain open on public holidays, as auctions in Japan are also operational
during these times.
Additionally, you can reach us via email or phone 24 hours a day. Rest assured,
there’s always someone available around the clock to promptly respond to
your inquiries and address any concerns you may have.
What payment method do you accept?
Once your order is confirmed, we will provide you with an invoice containing
our banking details. We work with a leading bank in Japan, and you can
conveniently make a wire transfer to our corporate account in Japan.
If I order from overseas, can I arrange for a third party to visit your yard and oversee the buying and dismantling process?
Absolutely, you’re welcome to have a trusted representative visit our yard to
monitor the entire process. Transparency is a cornerstone of our business philosophy, and we wholeheartedly welcome such inspections as part of our commitment to maintaining trust and integrity in our operations.
Do you provide insurance for the shipment?
Certainly, all our shipments are arranged on the CIF basis, which includes cost, insurance, and freight coverage.